T&T Senior Consultant/Consultant - ServiceNow

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve. 

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices. 

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals. 

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you’ll do

ServiceNow Expertise & Solution Delivery

• Act as the primary ServiceNow Architecture expert, demonstrating a deep understanding of platform services and their integration for complex solutions.
• Develop and implement ServiceNow solutions that align with business objectives, ensuring quality, scalability, and efficiency.
• Lead technical discussions with customers to educate them on the value proposition of ServiceNow and drive adoption.
• Capture and share best practices within the solutions architect community.

Client Engagement & Advisory

• Build strong, trust-based relationships with senior technical stakeholders to establish them as ServiceNow advocates.
• Conduct deep-dive architectural discussions to ensure successful deployments.
• Identify new opportunities within client accounts and communicate them to Customer Success Managers and account teams.

Leadership & Capability Development

• Act as an escalation point for technical challenges, providing strategic guidance and problem-solving expertise.
• Mentor junior team members, contribute to hiring decisions, and participate in technical interviews to develop team capabilities.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Directors across our Firm are expected to:

• Lead from the front, acting as an exemplary role model of integrity for leaders at all levels; promote a strong sense of loyalty and followership as well as to energise others to perform at the highest level
• Build a high-performance culture by cultivating individual and team strengths; drive outstanding service, quality and stakeholder value, often through a mix of large cross-business and/or cross-border teams.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte from others.
• Build and maintain trust-based relationships with senior stakeholders and influencers, using highly developed influencing skills to drive positive impact in complex situations.
• Set and communicate strategic direction, excite people around the vision and align diverse, cross-business as well as cross-border teams to achieve success.
• Manage the development of a strong pipeline of diverse talent for current/ future success; own and drive a talent experience that differentiates Deloitte from others.
• Actively manages the business to deliver maximum value to Deloitte and to external stakeholders.
• Anticipate market and competitor trends to develop and deliver bold and innovative solutions that differentiates Deloitte.

Requirements:

• Bachelor's degree in Computer Science, IT, or a relevant field.
• Minimum of 2-3+ years’ experience in the design and implementation of the ServiceNow Automation Platform.
• ServiceNow Certified System Administrator (CSA).
• Certified Implementation Specialist (CIS) in ITSM and at least one other ServiceNow product.
• Sales and presales accreditation in two or more ServiceNow product lines.
• ServiceNow Suite Certified (ITSM, HR, or CSM).
• Strong problem-solving abilities, including logical reasoning and creative thinking.
• Excellent interpersonal and communication skills, with the ability to engage stakeholders effectively.
• Demonstrated leadership and teamwork experience, within or outside of a work setting.
• Ability to work in a fast-paced, challenging environment and adapt to dynamic business needs.
• Willingness to travel (both locally and internationally) for short-term and long-term project assignments.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

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